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Purchasing, Shipping, and Returns

General FAQ for purchasing, shipping, and return policies.

What payment methods do you accept?

We accept all major Credit Cards, PayPal, Google Pay, Apple Pay, and ShopPay. You can also accept payment in crypto through Coinbase Commerce. Today we accept Bitcoin, Ethereum, and USDC. To pay using cryptocurrency, simply select Coinbase Commerce o

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidd

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is supports debit and all major credit cards.

Can I use Shop Pay Installments if I'm an international customer?

Shop Pay Installments is only available to customers with a United States billing address and phone number. Customers with international billing addresses and phone numbers can't use Shop Pay Installments. Simply select the Shop Pay icon on checkout

Can I buy gift cards with Shop Pay Installments?

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

Are there late fees if I am paying in installments?

No, there are no late fees if you miss a scheduled payment when paying by installments with Shop Pay.

What if I miss an installment payment?

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed install

What if I make a return on a purchase made through Installments with Shop Pay?

After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, then it might not lower your next payment. In

Have more questions?

If you have more payment-related questions, reach out to our support team at [email protected]. For questions about installment payments on Shop Pay, visit

Where do you ship?

Currently, we ship worldwide with a few exceptions. We are not able to deliver to the following countries: Argentina, Belarus, Brazil, Cote d’Ivoire, Crimea Ukraine, Cuba, The Democratic Republic of the Congo, Egypt, India, Iran, Iraq, Lebanon, Liber

What do the "Shipping Times" refer to?

Our "Shipping Times" can be found on any product page before adding to your cart as well as in the Confirmation E-mail you receive after placing an order. These time estimates refer to the amount of time it takes for your order to leave our warehouse

Why is International Shipping so expensive?

International Shipping Charges Explained. We work with DHL, APC, and Zonos to provide worldwide shipping services for customers in over 100 countries. The shipping costs you see at checkout are 100% passed through to cover shipping services as well a

What is your Return Policy?

You can find our Return Policy here. If you'd like to initiate a return, please reach out to us at [email protected].

I'd like to return my purchase, how do I do that?

Simply send us an email over to [email protected] with an image or video of your Video Print along with your order number and a member of our team will help organize that return. You can read our Return and Refund policy here.

Why do I have to pay a restocking fee?

It is unfortunately necessary for us to include this in order to account for the time and materials required to properly evaluate each piece we receive before we add it back to our inventory.

Do you offer custom Bulk purchasing?

Yes! We do offer customized Bulk ordering. You can submit a query here, or reach out to us at [email protected].

Do you offer Gift Cards?

Yes! Head over here to purchase a Gift Card.