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Why is International Shipping so expensive?Updated a year ago

International Shipping Charges Explained

We work with DHL, APC, and Zonos to provide worldwide shipping services for customers in over 100 countries. 

The shipping costs you see at checkout are 100% passed through to cover shipping services as well as all import duties and taxes (DDP). 

Again, Infinite Objects is not earning any profit on these charges, they are pass-through costs.

What is DDP?

DDP, or "Delivery Duties Paid", is an importation service that allows you to pay for all Customs Tax and Duties before the package arrives in your country. 

When your package arrives in your country and does not have DDP, it is then held in your country's Customs until you, the recipient, is contacted by the government and pay the import tax and duties. This can sometimes take weeks. Then, at times, the government will only release the package to you when retrieved, in person, by you. Sometimes Customs would have a time limit on this process and return the package to us, doubling the shipping charges without ever delivering to the customer. We have worked hard to avoid this nightmare scenario.

Implementing DDP at checkout ensures that the package will make its way directly to your door, without Customs at the destination country needing to be involved. This is why all international orders from us include DDP shipping costs, surfaced to you at checkout.

Depending on your country's tax and duties regulation, the shipping and duties can sometimes result in high pricing for international shipping. We understand how frustrating this can be, but our goal is to provide the most streamlined and efficient service for all international customers. 

Please feel free to reach out with any further questions.

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