Printing Your Moment

General Top Shot FAQ

Payment and Shipping

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Infinite Objects

All about our Officially Licensed NBA Top Shot NFT Physicals

NBA Top Shot FAQ

What are Infinite Objects?

What sizes do you offer?

Can I make my own Infinite Object?

Do Video Prints play audio?

Can I change the art?

How long does a Video Print play?

What's included in the box?

How long does your product last?

How much power do Infinite Objects consume?

Do or will you ever make a square Infinite Object?

What are Street Fighter™️ Infinite Objects?

XXL Square Wood Setup

Product FAQ

What payment methods do you accept?

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Can I buy gift cards with Shop Pay Installments?

Are there late fees if I am paying in installments?

What if I miss an installment payment?

What if I make a return on a purchase made through Installments with Shop Pay?

Have more questions?

Where do you ship?

What do the "Shipping Times" refer to?

Why is International Shipping so expensive?

What is your Return Policy?

I'd like to return my purchase, how do I do that?

Why do I have to pay a restocking fee?

Do you offer custom Bulk purchasing?

Do you offer Gift Cards?

Video Print Refurbishment Program

Purchasing, Shipping, and Returns

How do I claim my NFT after purchase?

What does it mean to “print” an NFT?

What happens if I sell my NFT on a secondary marketplace?

What types NFTs do you support?

Does the Video Print replace my NFT?

Do you accept payment in crypto?

For Collectors

NFT FAQ

How do I turn an Infinite Object on or off?

The Creator Tool is showing a Low Resolution warning on my video? Can I still use it?

Contact Us

My unit won't power on

Troubleshooting

How do I print an NBA Top Shot Moment?

Do I have to own a Moment to print it?

Which Moments can I print?

Can I print the same moment more than once?

Can my print hold more than one Moment?

Can I print a Moment Set or Showcase on one IO?

Are Top Shot Video Prints authentic NBA Merchandise?

Where does the QR code point to?

What happens if I sell my Moment?

Can I change the Moment after I receive my Print?

What payment methods do you support?

What is the IO Membership NFT?

How do I purchase an IO Membership NFT?

What are the accepted forms of payment?

What is the price and is it in ETH or USD?

What are the next steps after I purchase my membership?

Purchase and Claim

How many tokens are there?

How many art variations are there?

Can I pick which piece I receive?

What are the NFT specs?

Artwork

What are the IO Membership NFT perks?

Infinite Objects PFP→IRL Initiative

Perks

What is the physical shipping date?

Do you offer international shipping?

Shipping

What is your return policy?

Returns

IO Membership NFT

INFINITE MOMENTS Allowlist

Gelato VRF Verified Randomness

Shipping and Taxes

Complete Prize Winner List and Redemption Info

Physical Prize Claim Instructions

Infinite Moments NFT Raffle