General Questions

Shipping

Payment

Returns

Troubleshooting

For any additional support email us at: support@infiniteobjects.com, start a live chat, or text/WhatsApp us at 929-512-7475.

Infinite Objects

General Infinite Objects Questions and Answers

General FAQ

Do you offer custom Bulk purchasing?

Can I make my own Infinite Object?

What is an Infinite Objects Video Print?

What sizes do you offer?

How much do Infinite Objects cost?

Do Video Prints play audio?

Can I change the art?

Do you offer Gift Cards?

How long does a Video Print play?

What's included in the box?

How long does your product last?

How much power do Infinite Objects consume?

Do or will you ever make a square Infinite Object?

Where do you ship?

What do the "Shipping Times" refer to?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Why is International Shipping so expensive?

What payment methods do you accept?

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Can I buy gift cards with Shop Pay Installments?

Are there late fees if I am paying in installments?

What if I miss an installment payment?

What if I make a return on a purchase made through Installments with Shop Pay?

Have more questions?

What is your Return Policy?

I'd like to return my purchase, how do I do that?

Why do I have to pay a restocking fee?

How do I turn an Infinite Object on or off?

The Creator Tool is showing a Low Resolution warning on my video? Can I still use it?

Which wallets does IO support?

How can I gift an NFT print to a collector of mine?

What is the IO Artist Registry Smart Contract?

How much will I receive in royalties when my NFTs are printed?

Does signing the contract cost anything?

Can I see or change my selections after signing the Artist Registry Smart Contract?

What if the marketplace minted the NFT on my behalf?

What if I have minted NFTs from multiple wallet addresses?

Can I update my opt-in or pricing selections?

How will I get paid?

How do I allow my Collectors to print my NFTs?

What happens if the collector sells the NFT?

Once I've signed up how do I let collectors know?

How many Video Prints will be made of each NFT?

For Artists

How do I claim my NFT after purchase?

What does it mean to “print” an NFT?

What NFTs can I print?

What happens if I sell my NFT on a secondary marketplace?

What types NFTs do you support?

How do I upload my NFTs to print?

Does the Video Print replace my NFT?

Do you accept payment in crypto?

For Collectors

NFT FAQ

How do I print an NBA Top Shot Moment?

Do I have to own a Moment to print it?

Which Moments can I print?

Can I print the same moment more than once?

Can my print hold more than one Moment?

Can I print a Moment Set or Showcase on one IO?

Printing Your Moment

Are Top Shot Video Prints authentic NBA Merchandise?

Where does the QR code point to?

What happens if I sell my Moment?

Can I change the Moment after I receive my Print?

General Top Shot FAQ

What payment methods do you support?

Payment and Shipping

NBA Top Shot FAQ

What is the IO Membership NFT?

How do I purchase an IO Membership NFT?

What are the accepted forms of payment?

What is the price and is it in ETH or USD?

What are the next steps after I purchase my membership?

Purchase and Claim

How many tokens are there?

How many art variations are there?

Can I pick which piece I receive?

What are the NFT specs?

Artwork

What are the IO Membership NFT perks?

Infinite Objects PFP→IRL Initiative

Perks

What is the physical shipping date?

Do you offer international shipping?

What is your return policy?

IO Membership NFT

General FAQ

Categories

General Questions

Shipping

Payment

Returns

Troubleshooting